Customer Experience

AI Customer Support Is No Longer Just Chatbots

by
AI Customer Support Is No Longer Just Chatbots

For a long time, AI in customer service meant one thing: chatbots that answered basic questions and frustrated customers. In 2026, that image is outdated. AI powered customer support has quietly evolved into something far more influential. It no longer just responds—it decides, prioritizes, and resolves issues across the customer journey. This shift is redefining … Read more

Customers Hate AI-Only Support—and Brands Are Learning Late

by
Customers Hate AI-Only Support—and Brands Are Learning Late

AI chatbots were introduced as a convenience. Faster replies, 24/7 availability, lower costs. In 2026, the reality looks very different. AI customer support backlash is growing as customers increasingly associate chatbots with blocked refunds, endless loops, and unresolved issues. What was meant to improve experience is now actively driving people away. How AI-Only Support Became … Read more